Troubleshoot issues with payment
Why can't I add my credit or debit card?
If you try to add a credit or debit card to your adgoji account but receive an error message, it’s likely for one of the following reasons:
Issue: The billing address that you’ve entered in the adgoji platform does not match the information on file with your card issuer.
What to do: Check your most recent card statement to verify your billing address. If you are sure that you are using the correct address, please contact your issuing bank to confirm what address they have on file.
Issue: Your issuing bank is rejecting the authorization sent by adgoji when you attempted to add the card.
What to do: Call your issuing bank to find out why they are rejecting this authorization from adgoji. Try adding the card again after they resolve the issue.
Why was my payment declined?
If your payment was declined, please contact your card provider for more information. And if you need to, please follow the steps to update payment method.
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